Products purchased on the Website can be exchanged within 7 days from the day you received your product, only if following conditions applied:

(A) The goods received are not the ones that you ordered;

(B) If it is discovered that the product is severely damaged or has operation problems after opening or when it remained unopened.

Please note that we can only arrange a replacement for the same product.

Place the original invoice with the returned item, otherwise, we will not be able to identify and process with the replacement procedure.

We do not offer an exchange for a product that has been used or with man-made damage.

We do not offer refunds or returns.

We do not refund any shipping fees.

The exchange procedure normally takes one to three weeks (from the date we received the returned goods). 

Our Customer Service Representative will notify the customer of the exchange details. 

Please contact our Customer Service Department for any exchange request.

Hotline:+852 2728 2826 (Operating Hours：Monday to Friday 13:00 – 18:00，Except holidays)

Email: info@idealshop.com.hk

Whatsapp: +852 5512 3400

iDealShop reserved the right to change our Exchange Policy without prior notice.  

If the return items in question do not meet our standards, we reserved the right to refuse return or exchange.